A new generation of hotels operated by world class professionals.
A new generation of hotels operated by world class professionals.
Terms & Conditions
When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this.This confirms that you accept these terms.
We strongly recommend that you read the terms before accepting.
Our Contract
If you are a consumer (i.e. not dealing as a business with us), bloomhotels (we/us) sells all rooms and extras to you subject to these terms.
A contract is formed between you and bloomhotels when we issue you with a booking reference number for your room and extras (if applicable). No booking shall be binding on bloomhotels until we issue you with a booking reference number.
Management reserve the right to cancel any booking.
Your Booking
You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then bloomhotels will terminate your booking and retain any money paid to us for such booking.
You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.
You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone.
You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.
If you book five or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking you will be subject to special terms regarding amending and cancelling Group Bookings.
We offer certain extras when you make your booking. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.
Rates and Payment
The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking.
All payments are due in full at the time of booking unless otherwise advised by bloomhotels.
You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a bloom hotel.
Check-in and Check-out
All foreign guests must provide passport identification with a valid visa at check-in (this is a legal requirement).
All domestic guests are required to provide government-issued photo identification proof with address (Voter ID, Driving License, Passport, or Masked Aadhar Card).
All domestic guests are required to provide government-issued photo identification proof with address (Voter ID, Driving License, Passport, or Masked Aadhar Card).
You can check in from 2pm on the scheduled date of arrival. If you wish to check in earlier, you must discuss this in person with the Duty Manager. This service is subject to availability.
You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a bloom hotel.
Hotel Policy
Money, jewelry and other valuables must be placed in the in-room safe. Management will not be responsible for any loss. You agree to be personally liable in the event that the indicated person, company or association fails to pay part or full amount of charges incurred by you.
As a policy we do not allow visitors to go to the guest rooms. This is only to ensure the safety and security of our guests. Standard Check-in / out timing as per hotel policy is 1400 / 1100 hrs.
Any damage to property will attract charges. Any activities prohibited by judicial law will not be entertained - Prostitution / Drugs / etc. If you are sharing a room, you agree that your stay is with mutual consent among you and your roommate.
Rooms
Maximum occupancy for rooms is clearly stated online at staybloom.com during the booking process.
Guests abusing these guidelines will be required to purchase another room at the published daily rate.
To ensure guest's safety and security, we do not allow visitors to go to the guest's room.
In addition to the maximum room occupancy as stated online at staybloom.com, one child underthe age of 8 years old is permitted per room.
You will not leave children unattended in any rooms or public areas at any times.
You must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount to the payment card used in your booking. We will send you a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.
Booking Cancellation
Cancellations can be made free of charge up to 24 hours prior to check-in, which commences at 02:00 PM local time on the date of stay.
All room nights cancelled less than 24 hours prior to check-in will be charged 1 nights penalty.
In the event of cancellation, any add-on purchases (i.e. non-room) will be fully refunded.
Please note that refunds may take up to 20 working days to reflect in your account.
The hotel reserves the right to cancel the booking in case of guest misconduct, rude behaviour, fraud, possession of any weapon, involvement in any unlawful activities, and any blacklisted profiles.
Booking Modification
Modifications can be made free of charge up to 24 hours prior to check-in, which commences at 14:00 local time on the date of stay.
You may cancel or modify your reservation by reducing the number of rooms or nights, either prior to arrival or during your stay.
ALL modifications (exc. room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking.
Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.
No Show Policy
The entire booking will be charged at 100% if no cancellation or amendments are made by the final booking date.
GST
If you need a GST Invoice, please confirm the GST number for billing, at the time of check in. GST number once provided will not be changed after check in. Bloom will not be liable or indemnify any loss that you may incur, due to failure to intimate correct GST details.
Group Bookings
When booking five or more rooms, your reservation will be considered as Group Booking.
If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 30 days of your arrival date, we will not refund any money you have paid to us.
Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.
Questions and Complaints
If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the 'contact us' link and we will respond to you as quickly as we can, normally within 24 hours.
Bloom Guarantee
In a world where many hotels talk the talk but few actually walk the walk, we understand how frustrating
It is to pay for something you didn’t expect or enjoy.
It is to pay for something you didn’t expect or enjoy.
The bloom guarantee exists to protect our customers.
We provide this guarantee as a demonstration of our
commitment to serving our customers’ needs everyday to the best of our abilities.
commitment to serving our customers’ needs everyday to the best of our abilities.
Our promise
If you don’t sleep tight & start fresh, we’ll give you your money back.
Definition
Simply put, we want to ensure you get a good nights sleep and a great shower in the morning. Of course
we all have our own broader ideas of what this may constitute, that’s why we have put together a list of
compliance factors we need to meet each time you stay with us. Failure to meet these factors will result in
the guarantee becoming redeemable:
- Bed cleanliness:Bed cleanliness: sheets should be clean & smell fresh. No visible dirt on the bed sheets or pillows.
- Bed comfort:sheets should be crisp & comfy. They should be completely dry to the touch of the hand.
- Dirty shower:shower area should be visibly clean. There should be no evidence of the previous guest.
- Shower quality:the shower should provide adequate pressure and hot water consistently.
It’s very simple and we hope you’ll never need to use our guarantee but we don’t live in a perfect world and sometimes things go wrong. That’s why we’ll be there to make them right and continue to serve your best interests.
Process
We like to be super fair and we also expect our customers to do the same. That’s why we need to put in
place a framework by which the guarantee is redeemable.
The terms & conditions of our guarantee are as follows:
- The guest must alert the hotel manager to the precise issue immediately at the time of discovery.
- Factors 1), 2) & 3) must be reported within 30 minutes of check-in. They cannot be reported any later.
- Factor 4) can be reported at any stage of the stay but this must be done at the time of discovery in order to prove beyond doubt there is a problem.
- In the case of Factors 1), 2) & 3), a meeting will be held immediately with the Housekeeping Manager to visit the given room and inspect the mentioned issue.
- In the case of Factor 4), the onsite Engineer will be called immediately to assess the issue in the room.
- Photos will be taken as evidence of the incident and documented in a full report to be sent to bloom HQ.
- It is at the Hotel Manager’s discretion only whether the guarantee is redeemable.
- Guests choosing to redeem the guarantee will be offered another room of the same room type. This room will be charged at the same rate as the guest initially paid for their room, across the same duration as the initial booking. If the new room is not to the guests satisfaction then the guest is free to vacate the property. Where possible we will help to find the guest a new hotel.
- If the guest chooses to redeem the guarantee at check-in, they will be refunded for their full stay.
- If the guest chooses to redeem the guarantee during their stay (only applicable to Factor 4), a refund will not be given for nights prior to the incident. The guest will receive a full refund for the remainder of their stay.
Payment
Refunds will be made only to the registered booking credit or debit card. There will be no cash payments.
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