A new generation of hotels operated by world class professionals.
A new generation of hotels operated by world class professionals.
Privacy Policy
Privacy Note
At Bloom Hotels, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our website, mobile applications, reservations, and on-property services. By using our websites, apps, telephone lines and any other hotel service, you are consenting and agreeing to the practices outlined in this statement.
Information We Collect
Personal Information Provided by You -
During Booking: name and contact information (email, phone number).
Loyalty app, Web check-in or Check-in at the front office: name, contact information (email, phone number), address, ID proof (passport, driver's license, voter ID, or any other valid identity proof you choose to use for identity verification), gender, date of birth, profile picture, company, profession, job title.
During stay: room service requests, food orders, BloomChat™ conversations.
Feedback and Surveys: opinions or suggestions shared through feedback forms, surveys, or reviews.
Communication: emails, phone calls, BloomChat™ conversations.
Automatically Collected Information -
Website/App Usage: browser type, operating system, device identifiers, searches, pages visited, clicks, time spent.
During Stay: internet bandwidth consumption, energy consumption, digital door lock and minibar access.
Overtime: booking history, stay history, loyalty program usage.
Data from Third Parties -
Payment Processors: payment-related details but not sensitive financial data like full card numbers.
Travel Agencies and Online Travel Platforms: data shared by travel agencies or online platforms for reservation purposes.
How We Protect Your Information
We employ robust measures to secure your data -
Access Controls: only authorized personnel have access to your personal information.
Regular Audits: routine assessments to ensure compliance with security standards.
Secure Payment Gateways: partnering with trusted payment processors to safeguard sensitive payment related data.
Processing of Children's Data
If an individual below 18 years is accessing our services, it is assumed that their parent or legal guardian is aware of and consents to the collection and use of their personal data.
We do not engage in tracking, behavioral monitoring, or targeted advertising aimed at children.
Data Sharing and Disclosure
We do not sell your personal information. We may share it in the following scenarios -
With Service Providers: for services like payment processing, in-stay services, identity verification, communication and marketing under strict confidentiality agreements with our partners. Service providers are bound by our privacy policy and may not use this information for their own purposes.
For Legal Obligations: when required by law, regulation, or judicial process.
Local Storage & Cookies
We use cookies and other forms of local storage on your device to store a small amount of data to recognise you and provide you with relevant information.
We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs and similar files or technologies to collect and store information about your use of the services and third party websites.
You can usually change your browser's settings so that it will not accept cookies.
By using our services with your browser set to accept cookies you are consenting to our use of cookies in the manner described in this section.
Your Rights
You have the following rights regarding your personal data:
Access: request a copy of your data.
Update: request changes to your profile data to update inaccuracies.
Deletion: you may request the deletion or obfuscation of your data, subject to legal requirements. Please note that identity proof and related data from past stays cannot be erased as it must be retained by law. However, your profile data can be cleared or obfuscated to prevent its use in future bookings and stays.
To exercise these rights, please email us at data.privacy@staybloom.com If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at data.privacy@staybloom.com
The information collected in relation to persons under 18 years of age can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent. If such data is sent, you can contact data.privacy@staybloom.com to arrange for this information to be deleted.
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